00 · The Front Desk, Answered

Stop losing patients
to missed calls.

When the front desk is stretched, Lila picks up — handling new-patient calls, reschedules, and emergencies, and slotting every booking straight into your PMS.

Free 30-day trial · No setup cost · Cancel anytime

Real call · 2:06
Incoming call · Lakeside Family Dental
After-hours
CS
Claude Shannon
+1 (210) 555·0148 · New patient
Written to PMS
New Patient Cleaning + ExamFri May 29 · 12:00 PMCigna Dental · 60 min
← Click play to hear the full 2:06 call
0:002:06
Writes to every major dental PMS
DentrixEaglesoftOpen DentalCurveDenticonCareStack
I · THE BLIND SPOT

Your clinical side
isn’t the blind spot.
Your phone is.

Your front desk is juggling check-ins, insurance, and a ringing phone — and one of them has to lose. The caller hits voicemail. They don’t leave a message. Before the line even stops ringing, they’ve already found your competitor on Google.

01 · THE MISSED CALL
20–38%
of dental calls go unanswered during business hours — lost to a front desk that’s already on the line or with a patient.
Source · Dental Economics; ADA Practice Transitions
02 · THE FIRST RING
67%
of dental patients still prefer to book by phone — and a new caller who can’t reach you calls a competitor within 10 to 15 minutes.
Source · ADA Health Policy Institute
03 · BURNOUT
45%
of non-clinical healthcare staff — including front-desk receptionists — meet the criteria for burnout.
Source · Journal of General Internal Medicine
VI · Results & ROI

The math is simple.

Put a number on it

Every unanswered call has a price tag.

Three inputs. One uncomfortable number.

Walking out the door
$38,400/month

That’s 10 new patients a month going to the practice down the street.

With Lila (33% capture)+$12,672 /mo
Recovered patients~3 /mo
Start Your Free Trial
Booking Growth
39%
increase in new-patient bookings
Reported within the first months of 24/7 AI coverage
Source · AI front-desk industry benchmarks, 2024
No-Show Reduction
62%
fewer no-shows
With automated AI reminders and two-way SMS
Source · Patient engagement platform studies
Patient Sentiment
99%
positive or neutral on AI
Analysis of 347,000+ business calls with an AI receptionist
Source · AI call-sentiment analysis (347K+ calls)

One recovered patient a month. That’s all it takes for Lila to pay for itself.

II · The Schedule

Scheduling accuracy isn’t a feature.
It’s the whole product.

A dental schedule has more rules than a calendar can hold — which provider does the procedure, which chair it belongs in, and how much time it actually takes.

LilaToday · Tue, Mar 4
Booking in progress
9:009:3010:0010:3011:00
Dr. Hanna · Op 1
RestorativeWhitman
Just booked · 9:42 AMNew Patient · CleaningElena V.
Dr. Park · Op 2
Crown prepHayes
Emergency · 10:40 AMTran
Hygiene · Op 3
RecallBowman

What Lila checks before booking

  • Provider restrictions
  • Operatory constraints
  • Appointment-type rules
  • Procedure-specific blocks
  • Provider hours / lunches
  • Family booking
  • Same-provider rescheduling
  • Age-based appointment types
  • Existing-patient matching
  • No duplicate records
Built alongside dentists who know what a schedule will, and won’t, forgive.
III · Integrations

Same PMS.
Same phone system.

The last thing a dental practice needs is another system migration. Lila rides on top of the tools you already use — your team takes the calls they can, Lila takes the rest. Mornings, lunches, after-hours, or the whole day.

Practice Management11 systems
DentrixDentrix AscendOpen DentalEaglesoftCurveDenticonCloud9Dentrix EnterpriseDolphinOrthoTracPracticeWorks

One-click integration. Real-time schedule sync. Direct write-back.

Phone SystemsAny provider
Any VOIP or landlineWeaveMangoGoToConnectAditVerizonComcast BusinessSpectrumAT&TCox Business

Lila is not a phone system. She works with the one you’ve already got.

V · Use cases

Front desk logistics.
Automated.

Lila is your front desk’s second pair of hands — the colleague who picks up the calls they can’t get to, and makes the ones nobody has time to make. She isn’t here to replace your receptionist. She’s here so they can finally take their lunch break.

InboundWhen patients call you
After-hoursLive

After-hour
calls.

Nights, weekends, holidays — answered and on the schedule by morning.

OverflowLive

Call overflow
+ lunch.

The second line that never rings out to voicemail.

Web chat + SMSLive

Prefer text
over voice?

Books straight inside your website chat and SMS threads.

OutboundWhen Lila makes the calls
RemindersLive

SMS & call
reminders.

Confirmations and a day-before nudge, in your practice’s voice.

Recalls · 6moLive

Patient
recalls.

Works the overdue list and books them back in the chair.

Reactivations · 1yr+Live

Patient
reactivations.

A warm, no-pressure call that brings lapsed patients back.

And the quiet work behind the scenes
Family bookingExisting-patient matchingPediatric routingEmergency triageWarm transfer to staffPMS write-backInsurance pre-screeningSpanish + 10 more
VII · Pricing

Flat monthly.
Unlimited calls.

No per-minute fees. No call caps. Just a flat monthly rate that makes more sense the longer you think about what a single missed patient costs.

Standard Inbound

Starting at$279 / mo

Billed annually · per location, up to 3 providers

  • 30-day free trial
  • 24/7 inbound call handling
  • Appointment scheduling & rescheduling
  • Unlimited calls & minutes
  • PMS and phone integration
  • Call recording & analytics
  • English + Spanish
  • Standard screening questions
  • Up to 6 appointment types
  • One-way SMS confirmations
  • Custom greeting & name
  • Phone, email, chat support
Start Your Free Trial

Want Lila to call patients too?

Recalls, confirmations, reactivations, unscheduled-treatment follow-up — the calls your team means to make but runs out of day for. Bundle inbound + outbound for a discount.

Start Your Free Trial
IX · Free 30-Day Trial

Try Lila free for 30 days.

Lila runs your front desk free for 30 days — answering every call and booking straight into your PMS. You decide on the results: no setup fee, no commitment, cancel anytime. Pick a time below — thirty minutes, one live call, and you’re started.

VIII · FAQ

Frequently asked questions.

Nope. Lila doesn't touch your phone system. You keep your number, your handsets, and your carrier — whether that's a national VoIP, a landline, or a dental-specific platform like Weave, Mango, or Adit. The only setup step is a single call-forwarding rule, the same kind you'd configure for an answering service.